Troubleshooting

COMMON CONCERNS
& SOLUTIONS

Nick designed the CURIOUS brushes to create incredible shine and smoothing. The brushes are packed full of natural fiber which may not react the way you expect. Here are some common concerns and solutions.

CONCERN:

In use on the hair, nylon fibers are sharp to the touch.

SOLUTION:

Nylon fibers will soften as soon as hot air from the hairdryer starts to hit them. However, nylon fibers are indeed sharper than other options, but nylon fibers were chosen intentionally for the purpose of detangling and reaching through the hair to the scalp. Nick chose to have the tips dulled/flattened in manufacturing, rather than covering the sharp tips with paint, because painted tips can crack and come off, thereby exposing the sharp tip beneath.

To soften the nylon fibers, slightly heat the brush before use.

CONCERN:

In use on the hair or during cleaning, the bristles fall out or break.

SOLUTION:

Natural fiber is used for a more gentle and natural interaction with the hair. Natural boar bristle fibers behave like natural hair and are more delicate and pliable compared to plastic or synthetic fiber. Tension is created with the extreme density of natural fiber and with the movement of hair through the placement of these fibers. Nick designed these brushes purposefully with the highest density possible of natural boar fibers to provide incredible shine and smoothing during use.

Some of the natural fibers will fall out over time. The amount of fibers lost is impacted by how vigorously the brush is used and cleaned. Because natural fiber acts like human hair, it swells when exposed to water or chemicals. If the hair or fibers are very wet during styling, the bristles may break or fray more easily.

To smooth the natural boar fibers back into place, gently comb with a wide-tooth comb.

CONCERN:

During cleaning, Barbicide gets stuck inside the brush and takes too long to dry out.

SOLUTION:

Nick Stenson CURIOUS brushes should never be dipped or soaked in Barbicide liquid for cleaning. Natural boar fiber behaves in similar ways as human hair and therefore will absorb, dissipate and interact with liquids and chemicals, much like our hair does. Barbicide will cause damage to natural fiber, especially if left in the liquid for long periods of time, because it absorbs the chemical liquid.

To get the most out of the life of your brush it’s important to frequently remove dead hair, skin cells and grease. Dry clean your brush frequently by loosening any hair strands with a wide-tooth comb.

Disinfect your Nick Stenson CURIOUS brushes with one of these three methods:
Method 1: Dip a comb in soapy, lukewarm water. Hold the brush with the pad pointing downwards and brush the bristles. Shake the brush to remove excess water and place the brush to dry with the handle pointing upwards. Method 2: Use a spray-on disinfectant on the surface and leave to dry. Method 3: Use an Ultrasonic cleaning device.

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